Support
Get help with Matchflo. We're here to assist with any questions about ATS compatibility scoring, semantic matching, or technical issues.
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Frequently Asked Questions
Is Matchflo really 100% private?
Yes. All processing runs locally on your Mac using Apple's on-device frameworks. Your resume and job descriptions never leave your device.
How accurate is the ATS compatibility score?
The score uses semantic embeddings to understand meaning, not just keywords. It provides a reliable estimate but should be used alongside your judgment and careful review.
What file formats does Matchflo support?
You can paste plain text from your resume. Matchflo does not require file uploads — just copy and paste directly into the app.
Can I use Matchflo on macOS versions before Sequoia?
Matchflo requires macOS 15.0+ (Sequoia) or later for Apple Intelligence features. Older versions have limited functionality.
How do I report a bug?
Email support@matchflo.app with details about the issue, including your macOS version and steps to reproduce.